SUMMER SALE: 15% Off Store Wide
0
Frequently Asked Questions
What is the purpose of each journal, and which journal is best for my child?
Gratitude Journals:
Our gratitude journal is great for laying a foundation of perspective early on in life. A perspective that ultimately cultivates a long term positive outlook.
Moreover, we found that for many of our customers, the gratitude journal serves as a gateway for consistent and positive discussions as your child reveals the various events throughout their day.
Discovery Pocket Book:
For our children, the world is still very new, and the outdoors can be an exhilarating place to navigate. This can be especially true if the goal of the activity itself was about exploration and discovery.
As you can imagine, this is another great one for the entire family.
Drawing Pads:
The act and practice of creating cultivates creativity in the purest sense.
The drawing pad itself is constructed with a large landscape canvas to accommodate the boldest of creations.
Crayons and color pencils work great with the drawing pad. The effect of pens, markers, and the like will vary greatly in density and thus may bleed through the page if the ink is heavy enough.
Time Capsule:
As we parents know, time goes by blazingly fast. Embark on this 3 year journey with your child and relive precious moments from the years prior.
All questions fall into one or more of the following categories: fun, quirky, and charming.
What is the quality of these journals?
Our paper is FSC certified, lead-free, acid-free, buffered paper made from wood-based pulp. The FSC certification ensures that products come from responsibly managed forests that provide environmental, social and economic benefits.
Our covers are vibrant in color and super durable as well, able to withstand a high degree of wear and tear.
How long do the journals last?
Gratitude Journals: 4 months
Drawing Pads: 3+ months
Discovery Pocket Book: 3+ months
Time Capsule: 3 years
I still have a question, how can I contact you?
We'd be happy to hear from you. Please feel free to send us an email at hello@catbear.love, or you can fill out the contact form and we will get back to you as soon as we can.
Where do orders ship from?
Our production partners are based in France, Poland, Australia, Canada, the United Kingdom, and the United States.
Where do you ship?
We ship worldwide!
Shipping Time
United States: 8 - 15 business days.
Canada: 10 - 19 business days.
United Kingdom: 5 - 8 business days.
France: 5 - 11 business days.
Germany: 5 - 8 business days.
Spain: 6 - 11 business days.
Australia: 10 - 19 business days.
New Zealand: 10 - 19 business days.
Asia: 7 - 16 business days.
Sweden: 6 - 13 business days.
Middle East: 6 - 19 business days.
Africa: 7 - 22 business days.
Are there any countries exempt from delivery?
Because Fedex is one of our primary carriers, we do not ship to countries that do not support FedEx. For a full list of countries, please click here.
How do I contact Cat & Bear for any issues?
1. Use the contact form to reach out to us.
2. We'll reach back out through email, and we will ask for a few good quality pictures that clearly illustrate the problem.
Returns & Cancellations
The cancellation requests are accepted no later than 30 minutes after the order placement. No Order may be canceled or altered by the Customer after it has already been shipped except with Cat & Bear's written consent.
If there is a defective product involved, we will either replace immediately or in some cases process a refund. This requires that you reach out to us with the appropriate evidence within 15 days of order. Please attach a digital image showing the problem with the order. No need to send the journal back. To get this process started, you can email us at hello@catbear.love
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We also use Google Analytics that is fully GDPR compiant.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Changes
We may update this faq policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our faq practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@catbear.love.